Privacy policy.

Last updated · 28 April 2026

This policy explains how Surface Taylor ("we", "us", "our") collects, uses, and protects personal information when you visit surfacetaylor.com or contact us about our products and services. We are committed to handling your data lawfully, fairly, and transparently in line with the EU General Data Protection Regulation (GDPR).

Who we are

Surface Taylor is a family-run workshop based in Latvia, manufacturing bespoke solid wood panels for partners across Europe.

Address: "Apogi", Siguldas pag., Siguldas nov., Latvia, LV-2150
Email: sales@surfacetaylor.com
Phone: +371 26105408

For any privacy-related questions or requests, please contact us at the email address above.

What information we collect

We only collect personal information that you give us voluntarily, or that is necessary to operate the website.

Information you provide

• Contact and quote forms: name, company (optional), email address, phone number, and any message or project details you choose to share.
• Brochure download: name, company (optional), and email address.
• Meeting bookings: name, email, phone, preferred date and time, and any context you share.
• Email correspondence: any information contained in messages you send to us.

Information collected automatically

• Server logs: our hosting provider records standard request data (IP address, user agent, timestamp, requested URL) for security and reliability purposes. These logs are retained for a short period and are not used to profile visitors.
• Cookies: see the "Cookies" section below.

Why we use your information

• To respond to your enquiries, prepare quotes, send samples, and book meetings.
• To deliver requested resources, such as our product brochure.
• To fulfil orders and manage ongoing client relationships.
• To keep records required by accounting, tax, and contract law.
• To maintain the security and stability of the website.

The legal bases on which we rely are: performance of a contract (to handle quotes and orders), our legitimate interests (to respond to enquiries, secure the website), legal obligation (to keep accounting records), and consent (where you opt in, e.g. cookies).

Who we share information with

We do not sell your personal data and we do not share it for marketing purposes. We share information only where necessary to operate the business:

• Service providers: our website hosting provider and email service. They process data on our behalf under contractual confidentiality terms.
• Logistics partners: for shipping orders, where you have placed one.
• Public authorities: where required by law.

How long we keep your information

We retain personal data only for as long as needed for the purposes above. Enquiry correspondence is typically kept for up to two years; client and order records are kept for the period required by Latvian accounting and contract law (generally up to ten years). You can ask us to delete your data sooner where there is no legal obligation to retain it.

Your rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten"), subject to legal retention requirements.
• Restrict or object to processing.
• Receive your data in a portable format.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the Data State Inspectorate of Latvia (Datu valsts inspekcija) or your local supervisory authority.

To exercise any of these rights, email us at sales@surfacetaylor.com.

Cookies

We use a small set of cookies and similar local-storage entries to keep the site working and to remember your preferences. We do not use third-party advertising or cross-site tracking cookies.

• Essential: required for basic site functionality, such as remembering your cookie banner choice.
• Analytics (optional): if enabled, anonymous aggregated statistics that help us understand which pages are most useful. These are only set after you accept the cookie banner.

You can decline non-essential cookies via the banner shown on your first visit, and you can clear cookies at any time from your browser settings.

How we protect your information

The site is served over HTTPS. Form submissions are transmitted encrypted, and access to client correspondence is limited to the people at Surface Taylor who need it to do their work. We review our security practices regularly, but no system can be guaranteed perfectly secure.

Children

Our website is intended for business clients and is not directed at children. We do not knowingly collect personal data from children under 16.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top will reflect any changes. Material changes will be communicated through a notice on the website.

Contact us

If you have any questions about this policy or how we handle your data, please write to us at sales@surfacetaylor.com.